I haven’t had a bad experience at a Hilton. Things only got better since I got Gold status thanks to my Amex Platinum a few years ago.
As a Gold, Hilton has provided me complementary breakfast at each stay. Unlike Marriott, when I head to Hilton, I know they will give me breakfast. As an Honor Gold, I do not get access to the club lounge unless the room I’m upgraded to has such access. Honors Gold is arguably the easiest to get mid-tier of any hotel rewards. Not all gold is good, Marriott’s new gold sucks, while Hilton’s can be valuable.
Now with the bad…
In my experience Hilton and IHG have the worst hotel rewards currencies known to travelers! Hilton emulated Delta’s move long before United and AA. You never know how many points you will need for an award night. In NYC, for example a night could cost you somewhere between 70k and 700k+ only Hilton knows. That stated, it is quite possible to snag great deals when one least expects. You can’t just budget your points like you can do with Hyatt and Marriott.
Hilton diamond benefits seem to be slightly worse than Bonvoy Titanium and World of Hyatt Globalist, however honors diamond is the only top status among these that can be obtained via one credit card sign-up.
To wrap things up, so far all my experiences at Hilton hotels have been good. Hilton points are easy to obtain, but their value leaves a lot to be desired. Hilton Honors diamond is the only top hotel status one can get with a single credit card sign-up. Diamond status is not as rewarding as Globalist or Titanium, but it is better than IHG’s Spire Elite.
On the next post I will analyze the pros and cons of Marriott Bonvoy followed by my hotel strategy for 2020.