Whenever I need to book a hotel or flight, I always check Ultimate Rewards. My first hotel choice will be a Hyatt then Marriott, but I like to see how many points it would cost me to book via Ultimate Rewards or directly with Hyatt or Marriott. There are many instances when booking via UR especially high end hotels makes a lot of sense. However, I recently discovered that if one needs a hotel for the same day/night, UR is not an option.
A couple of days ago, we found ourselves in this situation and ended up booking direct. To be honest, I don’t know if one would be able to book by calling the UR phone line, I would definitely hope so.